After updating vCSA to 6.7 U2 or higher, unable to log into the VAMI page- “Invalid Credentials” or “Unable to Login”

September 8, 2021 at 9:57 am Leave a comment

We recently had a situation , where we were not able to login to VAMI Page of the VCSA . As it was continuously providing the unable to login error. However , we know that the password is correct.

When we logged in to the SSH of the VCSA , we noticed that the applmgmt service is not started. We had to manually start it. Then the login to the VAMI got restored. However , when the appliance is rebooted the same issues pops up again. So ,we followed the VMware KB #68149(https://kb.vmware.com/s/article/68149) , but no success.

Finally , we decided to contact the VMware support and the resolution was very quick . It was due to sqlite DB used by the vmware-statsmonitor serivce(In our case , when we reboot the VCSA both the statsmonitor & applmgemt services were not coming up). The DB was reaching around 500 MB in size. The resolution was simple , he moved the DB file to a temporary location and restarted the vmware-statsmonitor service. We noticed a new appliance_stats.sqlite file got created in the same path /var/vmware/applmgmt/.

The DB file is located in /var/vmware/applmgmt/appliance_stats.sqlite.

We rebooted the VCSA and confirmed that we can login to the VAMI successfully.

Please note that this process will remove the previous stats collected on the VCSA.

Good luck.

Entry filed under: VMware. Tags: , , .

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