Exchange 2013 GRT Fails with Symantec Backup Exec 2014 SP1

December 17, 2014 at 2:30 pm Leave a comment

Dear Folks

Recently we deployed Symantec Backup Exec 2014 V-Ray Edition and as per the Guidelines we installed the Agent on Exchange Server(Single Server) and configured all the prerequisites as below;

1)  Add the BackupExec User to the below groups

  • Public Folder Management

  • Recipient Management

  • Server Management

2)  Enter the below commands in Powershell

new-RoleGroup -Name BackupExecRoles -Roles @(“Database Copies”, “Databases”, “Exchange Servers”, “Monitoring”, “Mail Recipient Creation”, “Mail Recipients”, “Recipient Policies”, “Mail Enabled Public Folders”, “Public Folders”)

Add-RoleGroupMember -Identity BackupExecRoles -Member BackupExecUser

3) This is for GRT

New-ManagementRole -Name “SymantecEWSImpersonationRole” -Parent ApplicationImpersonation

New-ManagementRoleAssignment -Role “SymantecEWSImpersonationRole” -User BackupExecUser -Name “BackupExecUser-EWSImpersonation”

New-ThrottlingPolicy -Name “SymantecEWSRestoreThrottlingPolicy” -EwsCutoffBalance Unlimited -EwsMaxBurst Unlimited -EwsMaxConcurrency Unlimited -ExchangeMaxCmdlets Unlimited -MessageRateLimit Unlimited -PowershellCutoffbalance Unlimited -PowershellMaxBurst Unlimited -PowershellMaxCmdlets Unlimited -PowershellMaxConcurrency Unlimited -PowershellMaxOperations Unlimited -RecipientRateLimit Unlimited -ThrottlingPolicyScope Regular

Set-Mailbox -Identity BackupExecUser -ThrottlingPolicy “SymantecEWSRestoreThrottlingPolicy

Set-ThrottlingPolicyAssociation -Identity BackupExecUser -ThrottlingPolicy “SymantecEWSRestoreThrottlingPolicy”

4) Test EWS Connectivity for the BackupExec User
test-webservicesconnectivity -MailboxCredential $(get-credential) -TrustAnySSLCertificate | FL

It will produce a logon prompt, enter the backup exec user credentials it will output some html tags without an error.You may face an error in the Powershell in Exchange 2013 and you need to run the command shown in the output and enter a password , thereafter if you run the original command it will not reproduce the error.

After all the above steps you may face the below error during the restore


Assuming if you have done all the prerequisites correctly , you must try the below

1) Restart both the Backup Exec and the Exchange Server

2) Reconfigure the Backup Exec Job credential for the Exchange Server as below (This worked for us)

Domain Name\BackupExec User

Good Luck  !!!


Entry filed under: Backup and Recovery. Tags: , , , .

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